Mobility as a service (MaaS), a growing trend in the field of transportation, aims to make owning a vehicle unnecessary. In this model—users request rides as needed. MaaS service providers will then construct an optimal route from point A to point B using a variety of transportation methods, both public and private. Hence the term “mobility as a service.”
Paratransit services play a significant role in society. They provide America’s elderly and disabled populations with the mobility services they need to live their best lives possible. This responsibility extends to the call centers they employ to handle customer service duties.
Passenger expectations are changing. Technology is empowering riders more than ever, so much so that companies are putting more resources into becoming truly customer-centric.
According to Microsoft’s 2017 State of Global Customer Service report, 96% of consumers consider customer service a primary factor in determining which brands win their loyalty. That’s good news for the customer service industry in general.
For companies that rely on their fleet of vehicles to stay in business (e.g., transport agencies, car rental companies, shipping and delivery services, public transportation organizations, utility companies, food distributors, etc.), fleet-related costs are mostly their largest business expense, which makes effective fleet management vital to keeping a healthy bottom line.
- How Autonomous Vehicles Are Driving the Adoption of Mobility as a Service (Maas)
- 5 Ways to Improve Transit Call Center Productivity
- How to Improve Your Call Center Customer Experience Strategy
- How to Manage a Call Center Efficiently
- How to Improve Fleet Management Challenges and Solutions
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