Paratransit services play a significant role in society. They provide America’s elderly and disabled populations with the mobility services they need to live their best lives possible. This responsibility extends to the call centers they employ to handle customer service duties.
Passenger expectations are changing. Technology is empowering riders more than ever, so much so that companies are putting more resources into becoming truly customer-centric.
According to Microsoft’s 2017 State of Global Customer Service report, 96% of consumers consider customer service a primary factor in determining which brands win their loyalty. That’s good news for the customer service industry in general.
For companies that rely on their fleet of vehicles to stay in business (e.g., transport agencies, car rental companies, shipping and delivery services, public transportation organizations, utility companies, food distributors, etc.), fleet-related costs are mostly their largest business expense, which makes effective fleet management vital to keeping a healthy bottom line.
For some people, getting to and from their medical appointments can be a challenge because they don't (or shouldn't) drive or they don't have close family or friends who can transport them to the doctor's office. Regardless of whether those conditions are only temporary or are permanent, it can be a serious roadblock to treatment or recovery if appointments, treatments, and follow-up visits can't be attended.
- 5 Ways to Improve Transit Call Center Productivity
- How to Improve Your Call Center Customer Experience Strategy
- How to Manage a Call Center Efficiently
- How to Improve Fleet Management Challenges and Solutions
- What Do Non-Emergency Medical Transportation Brokers Do?
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