According to Microsoft’s 2017 State of Global Customer Service report, 96% of consumers consider customer service a primary factor in determining which brands win their loyalty. That’s good news for the customer service industry in general. The sad part is that call centers have earned a notorious reputation throughout the years. Dropped…
National Express Group is a national transportation company and transit service company that delivers hundreds of millions of journeys worldwide each year and employs tens of thousands of people through its bus, rail, and coach divisions.
Each customer relationship is managed by a team of dedicated, local National Express transit professionals who give customers and clients the personal attention they deserve. Our best-in-class transit service company solutions include:
Safety is our #1 value
Our total attention in our national transportation company is focused on providing the safest, highest quality transportation services for our customers and the communities we serve, adhering to our five core values:
- Safety: We only do what is safe and immediately identify and eliminate any unsafe behavior.
- Customers: We place them at the heart of our business and relentlessly meet their expectations.
- People: We develop the talents, reward the exceptional performance, and respect the rights of all our employees.
- Community: Our policies and practices will advance the social, environmental, and economic conditions in the communities where we operate.
- Excellence: We constantly strive to be excellent in all that we do.