Paratransit services play a significant role in society. They provide America’s elderly and disabled populations with the mobility services they need to live their best lives possible. This responsibility extends to the call centers they employ to handle customer service duties. Transit call centers, whether in-house or outsourced, perform four…
National Express Group is a national transportation company and transit service company that delivers hundreds of millions of journeys worldwide each year and employs tens of thousands of people through its bus, rail, and coach divisions.
Each customer relationship is managed by a team of dedicated, local National Express transit professionals who give customers and clients the personal attention they deserve. Our best-in-class transit service company solutions include:
Safety is our #1 value
Our total attention in our national transportation company is focused on providing the safest, highest quality transportation services for our customers and the communities we serve, adhering to our five core values:
- Safety: We only do what is safe and immediately identify and eliminate any unsafe behavior.
- Customers: We place them at the heart of our business and relentlessly meet their expectations.
- People: We develop the talents, reward the exceptional performance, and respect the rights of all our employees.
- Community: Our policies and practices will advance the social, environmental, and economic conditions in the communities where we operate.
- Excellence: We constantly strive to be excellent in all that we do.