For companies that rely on their fleet of vehicles to stay in business (e.g., transport agencies, car rental companies, shipping and delivery services, public transportation organizations, utility companies, food distributors, etc.), fleet-related costs are mostly their largest business expense, which makes effective fleet management vital to keeping a healthy bottom line.
For some people, getting to and from their medical appointments can be a challenge because they don't (or shouldn't) drive, or they don't have close family or friends who can transport them to the doctor's office. Regardless of whether those conditions are only temporary or are permanent, it can be a serious roadblock to treatment or recovery if appointments, treatments, and follow-up visits can't be attended.
The emergence of autonomous vehicles as a viable means of transport in the real world – and not just some concept car on a closed track – is set to radically change the way people and goods get around in the very near future. And although the benefits to individuals who may eventually own or share an autonomous vehicle tend to get the most play in the news, there are many underplayed areas of potential impact. A big area is the transit industry – on top of the eventual possibility of autonomous fleet operation, there is also massive integration potential in taxi and rideshare services like Uber and Lyft.
At the heart of every successful customer service experience is a well-trained and efficient call center, which can answer incoming calls in a timely manner, route them to the most appropriate person or department, and otherwise enable a quick and effective solution to customers' and clients' calls. We previously introduced training tips for improving call center productivity, so now let’s dive into how to measure success.
Dial-a-ride, also known as paratransit, is a valuable transportation service for seniors, people with disabilities, and those who can't use the standard fixed route transit systems to travel to medical appointments, employment, school, or even just buying groceries. For those not familiar with the dial-a-ride concept, it is generally implemented as an on-demand, door-to-door, or curb-to-curb transportation service. Although the vehicles employed in dial-a-ride services could be as simple as a car or small minivan, many of the vehicles in use are wheelchair-compatible and able to accommodate riders with different physical needs for boarding and unloading. And although many of the paratransit and demand-responsive transport services have an element of qualification for their riders, in line with the Americans with Disabilities Act (ADA), others may offer services to a broader spectrum of disadvantaged individuals.