One of the key elements of any successful operation is a great training program, because with the proper training, employees will have the right skills to allow them to do their jobs well, while also knowing what to do (or not to do) in any given situation. A good training program also gives those individuals the confidence to take care of customers quickly and efficiently, and when it comes to call center productivity, with potentially heavy call volumes and often short time constraints, having top-notch training for call center agents is vital to your transit company's operations. Here are a few training tips for improving call center productivity and efficiency.