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National Express Transit Blog

4 Advantages of Integrating Transportation Technology into Your Agency

transit management software

The simple fact about today's business climate is that technology and innovation are driving the future of many industries. That includes the public transportation industry. Many agencies are starting to integrate transit management software and modern technology into their transit operations in order to keep up with rider demand and create a more customer-centric approach to operations. The advantages of making this transition can lead to positive change that can take operational efficiency to the next level. Our experts have outlined 4 main advantages that transit agencies are seeing from technology integration today.

1. Cost Savings

Many agencies are held back by budget constraints while trying to grow in the ever-changing and challenging transit industry. That is why finding a technology solution can be such a major benefit by helping to cut operational costs and improve other critical transit metrics over time. In this eyes of transit managers and directors, this can be the number one concern. 

2. Increased Visibility

Having the right solution in place for managing trips and customer service is highly important. It can increase visibility into the day to day actions of drivers, schedulers, and dispatchers. Having a better understanding of these day-to-day processes, by putting yourself in the shoes of these transit professionals can give much-needed insight into where improvements can be made. This insight can be a major help to transit operations in regards to efficiency and safety.

3. Improved Operational Efficiency

Increasing overall operational efficiency is a major concern for all transit managers and directors today. Implementing the right technology can help to improve transit metrics such as rides per hour, overall ridership numbers, no-show rates, fuel costs, and on-time performance. When it comes to increasing operational efficiency, finding a software provider that offers automation for scheduling and dispatching efforts is very important.

4. Ensure Safety

Many agencies are leveraging technology solutions to have more visibility into the rider experience and driver management. This can help reduce accident rates and improve customer satisfaction metrics. This is an important measure, as safety and customer satisfaction are high on the priority list for most transit agencies. 

When paired with route optimization software, the implementation of various tech tools such as camera technologies, GPS technologies, and RFID tags can give the visibility needed to make an impact on driver development, customer satisfaction, safety for driver and rider, and can also improve critical transit metrics. Agencies are able to collect better quality data from modern software that simply wasn't available before. This data can give greater insight into driver behavior, critical transit metrics, safety measures, and much more. Ultimately, the data reports can show what needs to be improved and can help to make strategic changes to future planning and preventative measures

Eliminating the cumbersome burden of manual entry from a high volume of trips and other administrative processes by creating automation with modern route optimization software can open up more resources for core operational activities. Route optimization software has proven to be the most effective method for improving all critical transit metrics and agencies can implement modern software at the cost of regular maintenance. With solutions for scheduling and dispatching, paratransit, and demand response transit, modern transit software is a transformative solution that can cut operational costs while simultaneously improving rides per hour, decreasing no-show rates, and improving on-time performance.

In conclusion, by combining route optimization software and other advanced technology solutions that are available to those in the transit industry, agencies can create definitive change to critical transit operations, driver development, safety, customer satisfaction and can impact the operational performance and operational efficiency for any agency. 

 Integrating Technology Into Transit Operations