Driving Out Harm
Our transit company-wide, global safety development campaign called “Driving Out Harm” has proven to both drive and strengthen consistency in our safety practices. This campaign is designed to signal a unified change to the commitment of safe operations throughout National Express. These commitments include a range of standards for our leadership, as well as individual competence and accountability.
Driving Out Harm embraces all of our safety campaigns as well as values, such as safety management training through twelve Global Standards. Combined, these safety initiatives tighten our control on safety risks in all key areas.
Who We Are
A worldwide leader in Fixed Route and Paratransit solutions, National Express Transit (NEXT) has the experience and expertise to make sure there are no bumps along the way. As a subsidiary of National Express Group, we’re backed by the strength and history of one of the world’s leading transit companies. Every contract is handled by a dedicated local team who delivers the professionalism and personal attention you’re looking for. Safety is always Job 1.
A proven thought-leader in safety, National Express has crafted proprietary company-wide programs that establish and enforce strict safety and management standards. Our innovative Frontline Position Candidate Screening ensures a safe, consistent, and pleasurable experience for all riders. With National Express on board, it’s an easy road ahead.
National Express’ acquisition of Ecolane adds demand transit scheduling software and dispatching solutions to our growing portfolio of customer-focused products and services.
In 2016, National Express Transit grew annual revenues by 60% to $200m.
National Express Transit Leadership Team
Judith Crawford is the Chief Executive Officer of National Express Transit Corporation (NETC). She is responsible for all transit operations in the United States and Canada and the continued growth of the division. She is always looking at new and innovative solutions to improve operational performance and grow the business. She also heads up the commercial development activities including M&A for National Express LLC (NELLC). Prior to being CEO, Judith was the Chief Financial Officer for NELLC for 4 years. Judith brings more than 10 years of financial management and operational experience. She has overseen many strategic and operational projects within NELLC. Before beginning her career with NELLC, Judith worked as a chartered accountant in the United Kingdom for KPMG.
Dolly Rettig has more than 15 years of experience in the transit industry as a marketing and proposal development professional. She has extensive experience in grant development and has assisted public agencies to gain Federal and private funding for a variety of activities. Her educational background in both business and law gives her a unique perspective on marketing issues related to publicly funded transit. She has a thorough understanding of the needs of transit agencies regarding increasing ridership and educating the public about transportation options.
Joseph Baker is Vice President of Operations for our North East Operations. He joined National Express in November 2016 after a 10-year career with Hertz Global, most recently as Vice President of Operations in Southern California. Joe’s 15-year leadership career in the service and transportation industry also includes holding senior level operational positions with Safeway Inc. and Wal-Mart Inc. Joe has extensive experience in cultural transformation, process improvement, and leadership development. He is a Certified Lean Six Sigma Green Belt and also a leadership speaker who believes in the correlation between operational execution and high engagement work environments. Joe oversaw a fleet of 70,000 vehicles with Hertz and managed over 5,000 employees in Southern California and Las Vegas Nevada. He strongly believes in the core company values of safety, community, and service excellence as bedrock to our continued growth in the marketplace.
Mark Foster has provided public transportation service for more than 38 years. He understands the importance of having the best employees working with him, having enough employees to operate the system, taking care of the customer, and most importantly, ensuring the safety of the customers that are transported. Through his career (starting with R.W. Harmon and Sons), he worked as a mechanic, bus driver, manager of major bus operations and was promoted to senior management in every company with which he has been associated. Mark possesses strong leadership skills and is proficient atdeveloping and leading effective management teams focused on goals for growth, safety and quality service. At a single time Mark has been responsible for as many as 100 transit properties and over 10,000 employees in the transportation industry.
Kevin Kilner has been engaged in public transportation service for 28 years. Serving in roles that range from operator to VP of Operations in both private and public companies, Kevin has had the opportunity to serve in operations, maintenance, accounting, human resources, safety & training and consulting. In 2014 Kevin chose to leave the consulting world and return to working inside the industry, which brought Kevin to the National Express family. Kevin currently serves as the Vice President of Safety holding a Bachelor’s Degree in Operations Management from SUNY and a CSHM designation from the Institute for Safety and Health Management. Through Kevin’s experiences he has learned safety is all about behaviors, and when we get the behaviors right everything else follows.
Our Mission & Values
Our mission is providing the safest, highest-quality transportation services — on time, every time.
Our vision is to deliver service excellence to earn the partnership, loyalty, and trust of our customers and employees.
We are committed to serve you safely and to provide the personal attention you need for successful transportation services.
Our operations focus on our five core values: Safety, Customers, People, Community, and Excellence.
Committed to the health & wellness of our employees.
Developing strong partnerships with our local communities.
Developing future leaders with a culture of learning and recognition.
Delivering trans- portation solutions from a host of high- quality brands.
Improving operational performance by aligning technology & processes.