Choosing Your Transit Operations Provider

When an agency and a transit operations contractor can work together harmoniously, the relationship can breed increased operational efficiency and customer satisfaction. The search for a new transit operations provider takes a significant commitment of time and due-diligence. It is important to ensure that you are making the right decision when it comes to choosing a transit operations provider.

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There are some key questions that need to be answered during the evaluation process. This makes selecting a contractor much easier for decision-makers. Ultimately, it will make them feel more confident in their choice.

Any successful transit contractor should be able to answer the following questions:

  • What is your timeline from contract award to start of service?
  • What does the operations plan look like?
  • What is your management structure?
  • Can I see references?

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