In order to increase ridership on public transit in the age of the car, agencies need to be willing to explore a number of different approaches. Some of these tactics may be used on the back end of the operations, such as scheduling and route-setting, some on the customer-facing processes, some on the marketing and communications side, and some on the infrastructure and facilities end. Like many aspects of life and business, there is probably no one magic pill that will cure low ridership, but rather a mix of strategies and tactics that can all work together to boost ridership.
National Express Transit’s mission is providing the safest, highest-quality transportation services – on time, every time. Our operations focus on five core values: safety, customers, people, community, and excellence.
As an organization, we’ve been focused on initiatives that truly embody these five core values and will help us achieve our mission. One of those initiatives is automotive service excellence certifications. We encourage employees across the organization to become ASE-certified and are also encouraging entire shops to become ASE Blue Shield shops.
The Trump Administration is expected to present a major infrastructure package this fall, and although many of the details have yet to be revealed, some information has surfaced about the scope and focus of the plan, which is said to include work across 16 federal agencies. According to the White House website, the $200 billion infrastructure package will include some $25 billion for rural infrastructure and $100 billion for "local prioritization of infrastructure needs," and the intent is to leverage this spending to create at least $1 trillion of total investments in infrastructure over the next 10 years.
"America's infrastructure has fallen to 12th in the world and that is unacceptable. Every American depends on our roads, rails, ports, and airports, and the President is committed to fixing this problem, not just pushing more liabilities onto future generations." - White House
Good training systems and protocols are one of the key elements for operating most successful companies, and transit companies are no exception. Without adequate training, anyone from the manager on down might be able to muddle through their daily responsibilities, but they won't be doing the type and quality of work that will help the company rise above their competition, and at the worst, they may magnify, or even cause, issues that have financial, operational, or health risks to them.
On the other hand, companies that have up-to-date training methods and materials, and a process for not just providing the training but also to evaluate its effectiveness, will have employees and managers that both fully understand their jobs and have the skills to carry them out well. Transit companies that have strong protocols and resources in place for fleet management training can be assured that everyone, from management to maintenance to operations to finance, is in possession of the most current skillsets to meet the demands and responsibilities of their departments
Whether you know them as driverless cars or autonomous vehicles, these high-tech mobility options are set to become the next big trend in transportation. However, there are lot of hurdles to overcome, not the least of which is gaining the trust of not just regulators, but also the general public. With some of the big names in technology and auto manufacturing getting into the driverless car game, the number of autonomous car projects that are either under development or are being actively tested on city streets is growing, but are vehicles equipped with autonomous driving technology really safe enough to put the lives of humans in their virtual hands?
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