How to Measure Productivity in a Call Center

At the heart of every successful customer service experience is a well-trained and efficient call center, which can answer incoming calls in a timely manner, route them to the most appropriate person or department, and otherwise enable a quick and effective solution to customers' and clients' calls. We previously introduced training tips for improving call center productivity, so now let’s dive into how to measure success.

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6 Training Tips for Improving Call Center Productivity and Efficiency

One of the key elements of any successful operation is a great training program, because with the proper training, employees will have the right skills to allow them to do their jobs well, while also knowing what to do (or not to do) in any given situation. A good training program also gives those individuals the confidence to take care of customers quickly and efficiently, and when it comes to call center productivity, with potentially heavy call volumes and often short time constraints, having top-notch training for call center agents is vital to your transit company's operations. Here are a few training tips for improving call center productivity and efficiency.

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How to Become a Transportation Planning Professional

To those on the consumer side of transportation, it may seem like either a logistical nightmare or a wonderfully complex puzzle getting everybody and everything to their destinations on time and in good shape. While the truth may lie somewhere between those two extremes, the fact of the matter is that well-trained transportation planning professionals are working behind the scenes to make it all flow smoothly. Transportation planning professionals, also called Certified Transportation Planners, are some of the unsung heroes of the transit, freight, and passenger carrier industries, and these individuals are responsible for not only the current state of transport in and around our cities and states, but also for planning for the future.

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Why is Public Transportation Good for the Environment?

Public transportation is not only a great way to get to work, to school, or to go shopping, it's also an environmentally friendly mode of getting around. Even though many public transit options include diesel-powered buses, which are not known for being the cleanest vehicles on the road, the difference is made up for in both the fuel efficiency (as measured in Person-Miles Per Gallon (PMPG)) and the fact that they take up far less space than the number of single-occupancy vehicles needed to transport the same amount of people.

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A Look Back at 2017 in Transit Technology

Although the rapid pace of innovation in consumer technology is much more visible, especially when it comes to mobile devices and electronics in general, a great many tech advancements are also helping to shape the future of both transit and the transportation sector as a whole. Here's a look at some of these technologies that have had an influence on transit companies this past year.

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